At Sosweet, we strive to ensure satisfaction and delight with every order. However, we understand that unforeseen circumstances may arise. Below is our policy regarding refunds and cancellations, outlined according to responsibility and specific situations:
1. Our Promise to Make It Right:
In cases where product damage or loss is due to our oversight or error, we take full responsibility for the quality and delivery of our products up to the point of handover. You could contact with our customer service for a refund solution.
2. Working Together Through Mishaps:
For cancellations, changes, or issues arising from incorrect information provided by the customer or unforeseen circumstances beyond our control, we will refund in the form of store credit to be used on our site.
3. Cancellation Timelines:
For full flexibility, all cancellations must be communicated to us before 48 hours of your delivery date. In these cases, we provide a refund as store credit.
Cancellations made beyond this window are considered customer responsibility order will not be refunded.
: ) A Gentle Reminder:
Our policies are crafted to ensure transparency, fairness, and understanding for all parties involved. For any concerns or questions regarding cancellations and refunds, our customer service team is eager to help with personalized support. Let’s continue making sweet moments together!
